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Post by tap on Nov 13, 2015 16:59:17 GMT
I bought a PS1 game off of eBay recently. The seller didn't use enough packing and it arrived damaged. I contacted him about it, he repeatedly insulted me, implied it was my fault, and was generally unhelpful.
I've left negative feedback.
It cost me $30, so it's not like I'm ruined if I have to eat the cost. I can salvage some of the parts from it, which would make it easier to find a complete a replacement going forward (I've been trying to find a copy of this thing for a year or so, and while incomplete copies show up occasionally, this is the first time I've ever found one that was 100% complete).
It isn't worth the time and effort to pack the thing back up, especially because I'll be out the money for return shipping and then have literally nothing to show for it.
Is there anything I can do to try to at least get some of my money back? Is it even worth the effort?
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Post by playgeneration on Nov 13, 2015 22:21:16 GMT
Open an ebay/paypal dispute case if you haven't already done so. There's no guarantee they will refund you as their decision process can be unfair at times, but they might find in your favour and give a full or partial refund so its worth a go.
In future its probably worth asking a seller to wrap up delicate games really well before they send them. Just chucking a brittle CD case or fragile card boxed game into a jiffy bag isn't likely to end well, but to a lot of people the value is the game itself not its packaging so they don't think of it.
I presume more than just the case was damaged then?
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Post by flatapex on Nov 14, 2015 1:03:06 GMT
EBay decisions always favour the buyer, you are more likely to win than him.
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Post by englishinvader on Nov 14, 2015 1:53:48 GMT
They might say the seller has to refund but they'll also say that the buyer has to send the item back first which means the whole thing is a waste of time.
I was in a similar situation about five years ago. Sellers get away with selling all kinds of crap because it isn't worth the trouble of sending the item back and it makes no sense to trust in a seller's honesty when that seller has already proved himself dishonest.
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Post by tap on Nov 14, 2015 3:03:13 GMT
Open an ebay/paypal dispute case if you haven't already done so. There's no guarantee they will refund you as their decision process can be unfair at times, but they might find in your favour and give a full or partial refund so its worth a go. In future its probably worth asking a seller to wrap up delicate games really well before they send them. Just chucking a brittle CD case or fragile card boxed game into a jiffy bag isn't likely to end well, but to a lot of people the value is the game itself not its packaging so they don't think of it. I presume more than just the case was damaged then? I wont bore you with the details, but I told him how I wanted it shipped. He didn't listen. That's what caused this whole problem in the first place.
The whole thing ended up getting crushed.
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Post by Kenneth on Nov 14, 2015 16:10:11 GMT
If you have emails asking for good shipping + pictures of the game crushed and poorly packed + mails from him insulting you while you were only trying politely to find a solution, they will probably refund you at least the shipping costs.
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Post by Retrobob on Nov 16, 2015 12:59:02 GMT
ebay will give you your money back including postage. Open a case now before you run out of time.
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Post by ryanretro on Nov 17, 2015 12:23:18 GMT
Yeah this is an open and shut case in the buyer's favour, they got the ebay money back guarantee for buyer's.
Had a snes game sent to me in a padded envelope last week, naturally it was totally squashed, opened a case and it was sent back at the seller's expense for a refund.
It annoy's me that someone will keep a game in mint condition for 25 years then as soon as it's sold simply shove it in the post and hope it arrives ok.
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Post by alexkiddinwonderland on Nov 18, 2015 13:32:16 GMT
Paypal protects you agains damaged or SNAD items. Also, there are specific european commerce rules that define who pays returns (and these are European rules, not a random TOS from a shaddy seller). In general if he's an european business seller he'll have to cover return shipping if that's what you both agree to. Paypal gives you a full refund and will invoice him later. You'll have to return with a signature and online tracking service, it can be a cumbersome process and most people will give up before that effort.
In short: if you tried to communicate and he's already insulting you, don't waste time and go for PAYPAL directly.
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